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Return Policy

 

LeDAB RETURN POLICY
Email:support@ledab.ca
Office: 1-888-493-2922
Hours: Monday-Friday 10:00 am -5:00 pm EST
Address: LeDAB
Suite L- 420, 454 Avenue Beaumont,
Montreal,QC
H3N 1T7
Canada.

 

If you are not satisfied with your product you can return your purchase under the policy stated below for up to 30 days from the date of your delivery. Shipping and insurance charges are not refundable.
Simply email our customer support team at support@ledab.ca or Call 1-888-493-2922 (M-F 10-5 EST).
There is a 
30 day return policy from date of shipping to when a return request has been made and a return shipping label has been created.
Return policies do not transfer to customers whom are not the purchasing customer unless noted at checkout that it was a gift. The same applies to warranty cases as well.

Requirements of Acceptable Returns:

-The item must be return in original packaging
-Item must be returned unused and in undamaged condition free of any signs of usage such as botanical material, resins, cleaning agents, stickers, decals, etc….
-If item is damaged or shows signs of use, damage, opened packaging, or wear and tear there is a 
25% restocking fee for all returns that return damaged or used NO EXCEPTIONS.
-There is an automatic 
restocking fee of 15% on all unused and in original packaging unless exchanged for something of equal or greater value. NO STORE CREDIT WILL BE GIVEN.
-It is recommended to insure your item against any shipping damage by the shipper.
When the delivery of your return has been confirmed by the shipper it may take up to 
24-72 hours to process the order, inspect the item and test the item (depending on reason for the return). Once the item has been processed a refund will be issued to you for the original purchase price of the item minus 15% or 25% if the item has been determined to be used or damaged. Shipping charges will also not be refunded, unless product proves to be defective upon arrival, in which case shipper is responsible for initial shipping charge. (Note: it may take several additional business days for your Credit Card to show the refund on your account. All payments made using E-checks may take 3-15 business days to be refunded.)

Exchanges:

There is a 30 day exchange period
from when the shipper has confirmed the delivery of your shipment to your residence to when a return request has been made and a return shipping label has been created.
Items must be unused and in brand new condition, unless item is defective or damaged. You may only exchange for an item of equal or greater value. NO STORE CREDIT WILL BE GIVEN.
Buyer is responsible for all shipping charges, unless exchange is defective or damaged, in which case the buyer is responsible for initial shipping charge.
If defective exchange/return is found fully functional (all returns/exchanges will be tested once shipped back to verify defect) the buyer will be responsible for send back and replacement shipping charges.
It is recommended that you take photos before sending out any exchanges even if they are brand new. This is for your protection so that you are not held liable for any damage that may occur when shipping an item back. When sending photos please include the name of the representative with whom you spoke with.

Damaged Shipments:

If item or packaging is damaged upon arrival please take photos of damage and email us with in 24hrs for replacement and a claim will be filed. When sending photos please include the name of the representative with whom you spoke with. Without photos replacements/refunds will not be issued. If no claim is filed with in 24hrs, NO ACTION WILL BE TAKEN.

Shipments Missing Parts:

You have 72hrs from when the shipper has confirmed the delivery of your shipment to your residence to inspect your order fully and report any missing items. If you do not report missing items with in 72hrs NO ACTION WILL BE TAKEN.. NO EXCEPTIONS.
You have one chance to report missing parts, any further claims after initial claim will not be honored. Please inspect shipments thoroughly before making claims.
ALL REPLACEMENT, DEFECTIVE, EXCHANGE SHIPMENTS WILL BE SHIPPED UPS GROUND. Expedited shipping will be provided upon request at buyer’s expense (you will pay the difference between ground shipping and whichever expedited shipping option is requested)
Note: Damaged/Missing Parts replacement shipments will be shipped with the original shipping option that was paid for initially.

Clearance Items: Clearance section items do not qualify for refunds, warranties, or replacements. PLEASE READ DESCRIPTION IN ITEMS WHEN PURCHASING

FREIGHT ORDERS:

Cargo Loss or Damage to Contents
Before you sign Bill of Lading & While Driver is Present:

• Examine the Freight and look for any VISIBLE damage
• Rectangular-shaped holes where a forklift blade may have penetrated
• Indication that the freight sustained a tip-over or strong impact
• Indication that the freight was dented, opened, or crushed

If you DO NOT see damage to the Freight:
• Sign Bill of Lading where appropriate

If you DO see damage to the Freight:
• Write all visible damage on your Bill of Lading. Be as specific as possible

After you have signed for your delivery:
• If you noted damage on your Bill of Lading, take digital pictures of damaged boxes and products.
• Within 48 hours if you find concealed product damage call the freight delivery company immediately.
• Note the representative you spoke with and their contact info, date, and time of delivery.

Failure to report damage to freight company and request inspection within 2 business days of delivery will waive your right to the replacement of all damaged products.
Signing a Bill of Lading without inspecting the freight for damage means you acknowledge receipt of product in good condition.
Your signature also means the freight company will use the Bill of Lading you signed to reject any damage claims that Marosi Designs LLC/Best Value Vacs makes on your behalf.

Contact our Customer Service immediately for assistance:
Phone: 1-888-493-2922
Email: Support@ledab.ca