LeDAB RETURN POLICY
Hours: Monday-Friday 10:00 am -6:00 pm EST
200 Boul. Montpellier #B420,
Montreal, Quebec, H4N 0H8
If you are not satisfied with your product you can return your purchase under the policy stated below for up to 30 days from the date of your delivery.
Shipping and insurance charges are not refundable.
Simply email our customer support team at firstname.lastname@example.org or Call 1-888-493-2922 (M-F 10-6 EST).
There is a 30 day return policy from date of delivery to when a return request has been made and a return shipping label has been created.
Return policies do not transfer to customers whom are not the purchasing customer unless noted at checkout that it was a gift. The same applies to warranty cases as well.
Requirements of Acceptable Returns:
-The item must be returned in the original packaging
-Item must be returned unused and in undamaged condition free of any signs of usage including no traces of botanical material, resins, cleaning agents, stickers, decals, etc…
-If item is damaged or shows signs of use, being opened or wear and tear there will be NO REFUND. NO EXCEPTIONS
-There is an automatic restocking fee of 15% on all unused, new products that remain in their original packaging without any signs of use.
-It is recommended to insure your item against any shipping damage.
When the delivery of your return has been confirmed by the shipper it may take up to 24-72 hours to process the order, inspect the item and test the item (depending on reason for the return). Once the item has been inspected a refund will be issued to you for the original purchase price of the item minus the restocking fee.
Shipping charges will not be refunded unless the product is proven to be defective upon arrival, in which case shipper is responsible for initial shipping charge. (Note: it may take several additional business days for your Credit Card to show the refund on your account.)
If item or packaging is damaged upon arrival please take photos of damage and email us with in 24 hours for a replacement and a claim will be filed. When sending photos please include the name of the representative with whom you spoke with. Without photos, replacements/refunds will not be issued. If no damage claim is filed with in 24 hours your claim will be REFUSED. Always keep the original packaging, material and boxes for claim filing.
You have 72 hours from when the shipper has confirmed the delivery of your shipment to inspect your order fully and report any missing items. If you do not report missing items within 72 hours, YOUR CLAIM WILL BE REFUSED.
You have one chance to report missing parts, any further claims after initial claim will not be honored. Please inspect shipments thoroughly before making claims.
ALL REPLACEMENT OR EXCHANGE SHIPMENTS WILL BE SHIPPED VIA UPS GROUND. Expedited shipping will be provided upon request at buyer’s expense (you will pay the difference between ground shipping and whichever expedited shipping option is requested).
Note: Damaged/Missing Parts shipments will be shipped with the same options as the original shipment.
Clearance Items: Clearance section items do not qualify for refunds, warranties, or replacements.
Cargo Loss or Damage to Contents
Before you sign Bill of Lading & While Driver is Present:
• Examine the Freight and look for any VISIBLE damage
• Rectangular-shaped holes where a forklift blade may have penetrated
• Indication that the freight sustained a tip-over or strong impact
• Indication that the freight was dented, opened, or crushed
If you DO NOT see damage to the Freight:
• Sign Bill of Lading where appropriate
If you DO see damage to the Freight:
• Write all visible damage on your Bill of Lading. Be as specific as possible
After you have signed for your delivery:
• If you noted damage on your Bill of Lading, take digital pictures of damaged boxes and products.
• Within 48 hours if you find concealed product damage call the freight delivery company immediately.
• Note the representative you spoke with and their contact info, date, and time of delivery.
Failure to report damage to freight company and request inspection within 2 business days of delivery will waive your right to the replacement of all damaged products.
Signing a Bill of Lading without inspecting the freight for damage means you acknowledge receipt of product in good condition.
Your signature also means the freight company will use the Bill of Lading you signed to reject any damage claims.
Contact our Customer Service immediately for assistance: